Effective Date: 11 February 2025
Company: TradeUTM
Address:
3 Maney Corner,
Sutton Coldfield,
West Midlands,
B72 1QL,
United Kingdom
Contact Email: [email protected]

TradeUTM ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our platform, including our mobile and web applications.

We comply with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.

1. Information We Collect

We collect the following types of data when you use TradeUTM:

1.1 Personal Identification Data

• Full name
• Date of birth
• Nationality
• Email address
• Phone number
• Government-issued ID (for verification)

1.2 Account & Financial Data

• Wallet balance and transaction history
• Virtual card activity (via Wallester Bank)
• Referral activity and rewards

1.3 Technical & Device Data

• IP address
• Device type and OS
• Login timestamps
• Location (if enabled)

1.4 Communication Data

• Emails, support tickets, or chat interactions with us

2. How We Use Your Information

We use your personal data for the following purposes:

• To register and verify your account (KYC/AML compliance)
• To manage your wallet and card services
• To issue and maintain virtual cards via Wallester Bank
• To facilitate the referral program
• To provide customer support
• To ensure platform security and prevent fraud
• To meet legal obligations under UK law
• To send updates, notifications, or policy changes (you can opt out of marketing messages anytime)

3. Sharing Your Information

We do not sell your data.

We may share your data with:

• Wallester Bank (for virtual card processing)
• KYC/AML verification providers
• Regulatory or legal authorities, if required
• Payment processors or service providers supporting our operations

All third parties are contractually bound to keep your data secure and only use it as instructed by us.

4. Data Storage & Security

Your data is stored securely on encrypted servers, with restricted access to authorized personnel only.

We employ:

• SSL encryption
• Two-factor authentication
• Secure hosting environments
• Real-time fraud monitoring

If a data breach occurs, we will notify affected users and the UK ICO (Information Commissioner’s Office) within 72 hours.

5. Data Retention

We retain your data only as long as:

• You are an active user of TradeUTM, and
• Required for legal, regulatory, or dispute resolution purposes

Once no longer needed, data will be securely deleted or anonymized.

6. Your Rights (UK GDPR)

You have the following rights:

• Access – Request a copy of your data
• Rectification – Correct inaccurate or incomplete data
• Erasure – Request deletion of your data (“right to be forgotten”)
• Restriction – Limit processing of your data
• Portability – Request data in a readable format
• Objection – Object to direct marketing or data processing

To exercise any of these rights, email us at [email protected].

7. Cookies

TradeUTM may use cookies for:

• Login sessions
• Remembering preferences
• Analytics (e.g., Google Analytics)

You can disable cookies via your browser settings, though this may impact platform functionality.

8. Children’s Privacy

TradeUTM is not intended for users under the age of 18. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Effective Date." If major changes are made, you will be notified via email or in-app alerts.

10. Contact Us

If you have any questions, concerns, or requests regarding your data:

📧 Email: [email protected]
📍 Address: 3 Maney Corner, Sutton Coldfield, West Midlands, B72 1QL, United Kingdom